A12 callers can't hear me

[HELPSomeonePLEASE]

A12 callers can't hear me.  Brand new phone.  Replaced a month later with same phone.  EE and Samsung contacted did all the tests and factory restart.  Still happening.   HELP PLEASE

[AndrewL]

@HELPSomeonePLEASE: I'm sorry to hear that you're experiencing this issue. Is this happening with all contacts, or just certain ones? Does the issue affect incoming calls or outbound calls, or both? Do you have a case or cover connected to the phone, and if so have you tried removing it temporarily to see if this helps? Furthermore, if you have connected a Bluetooth headset, please head to Settings > Connections > Bluetooth, and forget the connection to ensure that this isn't a contributing factor. I'd also recommend pressing the Volume Up button on the side of the phone next time the issue occurs to ensure that the call volume is at a suitable level. 

If the issue persists, open the Samsung Members app > Get Help > Interactive Checks > Mic, and follow the on screen instructions. Does this return any errors? 

[HELPSomeonePLEASE]

Happening with all calls. Volume is at highest. Done the mic check. I've completed factory reset. No case on. I've spoken with EE and Samsung few weeks ago. I've looked through Samsung members chats and this problem seems to be happening with a lot of people. I need my phone to be working all the time. I've recently lost my mum and I'm having to deal with alot of phone calls to sort stuff out. Callers can't hear me This is absolutely ridiculous now. Seriously thinking of changing provider and move away from Samsung if not sorted ASAP

[char1001]

Having exactly same problem. Just got brand new a12. Never had a Samsung before and I'm not impressed. Phoned helpline twice. Done everything they said. This is going back to the store for a full refund unless someone can tell me how we solve it.

[Katrinajc]

Hello My A12 today has stopped incoming callers from hearing me. The microphone is clear & the volume is on max. Please advise. Katrina

[CON808]

Having the same problem-I can't hear people when they call and I feel like I am yelling.  Tried evey trick on youtube and other sites.  How do I increase the volume!!!