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A53 Shows Connection but Calls Don't Connect, Messages Aren't Sent, and Data Will Not Load

(Topic created on: 16-09-2024 08:48 PM)
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jrpros
First Poster
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I have an A53 5G purchased in May 2022. For the most part, it has functioned well without any major issues.

About a month ago I started having connection issues. My phone will show a good connection to either WI-FI or mobile, but I cannot send/receive text messages and websites/apps won't load. I also noticed just yesterday that if I try to call out, the call goes out and the person I'm calling will see my call, but my phone is not showing a connection and I never hear anyone on the other end.

This issue doesn't happen 100% of the time. I am able to temporarily establish a connection if I put my phone into Airplane mode and then back to regular mode. I almost always lose my connection when going from WI-FI to mobile and also seem to lose it when going from one mobile tower to another.

I've tried resetting network connections and a few other tips I've found in other posts and elsewhere online.

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BandOfBrothers
Samsung Members Star ★★
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@jrpros 

As the usual generic troubleshooting steps are not helping then please do send feedback also via your Samsung Members App. 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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