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Original topic:

can't answer incoming calls

(Topic created on: 02-11-2020 02:20 PM)
Phil212
Journeyman
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Hi All, sorry if this has been on here before. I'm unable to answer incoming calls!
Has anyone else got this issue?
Or a solution please?
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10 REPLIES 10
JordanMarieR
Journeyman
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try restarting your phone or turning on and off again.
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F19AJW
Navigator
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I have raised a ticket for this issue. restarting the phone resolves it. we will hopefully have a solution to this with the next update.

you may also find the volume is lower as well, even on incoming call ringer.. again, restart resolves this.
Paulmimi
Explorer
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hi I've tried this but after receiving a call after restart, the same thing happens!!
Paulmimi
Explorer
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tried that but no luck 😕
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F19AJW
Navigator
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what about clearing cache and data on the phone app? just a thought.

make sure you sync your phone data first as usual
Phil212
Journeyman
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I've gone into settings and set one of the side keys to answer the call. Seems a temporary fix as still unable to answer calls from the screen
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ryamoo
Helping Hand
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I don't think I've had this issue. What do you mean by unable to answer? 
Are the green/red accept/decline on-screen buttons not visible? 

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Paulmimi
Explorer
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they are visible but when you answer you can't hear anything, you then have to restart the phone, also happened a few times where can't answer at all
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ryamoo
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Ah, well in that case, I may have had the issue where nothing can be heard when answering. It's only happened when I've had galaxy buds connected though, so I just assumed it was a bluetooth issue. Will try to answer without bluetooth earphones next time I get a call. 

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