Samsung Update has stopped working correctly and seems to be incompatible with Windows 11 v23H2. Does anyone have it working ok at this version and/or has anyone had a similar experience and have they resolved it?
Mine pops-up the first attached screen shot below when started (which is pretty useless) and when you ok it, it produces the second screen shot which only allows you to enter your model number, but the available Windows o/s drop-down menu stops at Windows 11 V22H2.
My laptop has been on W11 for at least a couple of years with no issues and Samsung Update was working fine until recently. Unfortunately I've been ill for several weeks so haven't used the laptop for several weeks and found this issue when I started using it again when I went to check something so not exactly sure when it stopped working, but sometime since July.
Samsung online support have been no help whatsoever and only want me to try an out of box reset, which I'm not prepared to go through at this time.
I have uninstalled and reinstalled the Samsung Update app but not made any difference and checked for Windows updates, of which there were none.
Also tried pressing F2 on startup followed by F9 on advice of helpdesk, which fixed my original issue which was missing driver for the fingerprint sensor (which is a different but recurrent issue)
Any suggestions short of out of box restore?
I've noticed this for a few months, I don't think it's 23H2. Factory reset my Book2 Pro this week which takes me back to 21H2. Applied all updates (MS and Samsung) and got the same thing with Samsung Update. Now on 24H2 and it does the same.
I think an update to Samsung Update/Samsung Update Service does it. Device Care seems to be working though, giving me updates.
I've had the same issue with Samsung Update and now Samsung Device Care cannot start - see the screenshot - after upgraded to 24H2 on GB3
