07-10-2024 06:11 PM
Samsung Update has stopped working correctly and seems to be incompatible with Windows 11 v23H2. Does anyone have it working ok at this version and/or has anyone had a similar experience and have they resolved it?
Mine pops-up the first attached screen shot below when started (which is pretty useless) and when you ok it, it produces the second screen shot which only allows you to enter your model number, but the available Windows o/s drop-down menu stops at Windows 11 V22H2.
My laptop has been on W11 for at least a couple of years with no issues and Samsung Update was working fine until recently. Unfortunately I've been ill for several weeks so haven't used the laptop for several weeks and found this issue when I started using it again when I went to check something so not exactly sure when it stopped working, but sometime since July.
Samsung online support have been no help whatsoever and only want me to try an out of box reset, which I'm not prepared to go through at this time.
I have uninstalled and reinstalled the Samsung Update app but not made any difference and checked for Windows updates, of which there were none.
Also tried pressing F2 on startup followed by F9 on advice of helpdesk, which fixed my original issue which was missing driver for the fingerprint sensor (which is a different but recurrent issue)
Any suggestions short of out of box restore?
13-11-2024 08:30 PM
That's why I did a factory reset, there were a few annoying things that didn't work.
Everything is working great now.
13-11-2024 09:36 PM
14-11-2024 10:46 AM
The one thing that still doesn't work for me is the SD card reader, but that's been an issue since day one.
You can remove it in device manager, it reinstalls and works once. Then stops working.
28-12-2024 04:56 PM
Hi! I have the same problem with book 4 pro. Did anyone manage to solve it?
28-12-2024 05:02 PM
I have a Book4 Edge now, and I think the updates are all managed from the store. So the issue has gone away for me.
20-05-2025 04:52 AM
I've had this exact situation, and I've received no help from Samsung.