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Samsung Odyssey G7 auto switch inputs doesn't work and takes a long time to turn on. Samsung please fix...

(Topic created on: 17-05-2022 01:33 PM)
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LaurenceGough
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This monitor still cannot auto switch between inputs, it's a known issue with 100s complaining. As of the latest firmware 1014.1 it still is an issue, you have to manually switch between. This is a feature that £50 monitors can do, but this one over £550 can't.

This monitor also takes a long time to startup, my PC has started long before it's finished turning on.

Model# LC32G73TQSUXEN but it happens with all of the Odyssey G7s and I believe even the G9s.

These are meant to be flagship monitors Samsung....

Edit:

I got a Dell Alienware monitor instead, much better. I wouldn't bother buying Samsung again as they cannot even do simple features on their flagship monitors.

Samsung hardware, always great but the software continuously lets it down.

30 REPLIES 30
NathanPlus
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Bumping, shame to Samsung

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Udlet
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I wish someone would start the class action suit because the issue still exists. It is not right for the consumers to pay a lot money of flagship monitor that doesn't work as promised.

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Blackduster
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I wrote in chat with the german Samsung support on 30.01, where he said they are working on a fix, well i guess either this basic feature is really hard for them to implement or they just dont care. Second Samsung display i got now, the first one got a power fault after 2 or 3 years and now this on a flagship model. I cant believe it, even my 90$ HP monitor has the feature

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mythofechelon
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BUMP, as I have this issue with the LS32BG750NPXXU.

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LaurenceGough
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I got a Dell Alienware monitor instead, much better. I wouldn't bother buying Samsung again as they cannot even do simple features on their flagship monitors.

Samsung hardware, always great but the software continuously lets it down.

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Lee41
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Come on Samsung get the auto switch inputs fixed please ?

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Members_Kpd1q6D
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Members_Kpd1q6D_0-1708455911813.png

I want to start this reply with an answer from the suppport team  when I explained the case of this samsung monitor (also shared the links with them of those posts and the related lawsuit https://chimicles.com/samsung-g7-monitor-flickering-class-action-investigation/)  which is by design (and so far not working) when u switch inputs. I still thought at that point in time that there were some competent people behind the screen. 

This uncludes uncompatiblity and issues with any kinds of KVM switch which is then making it not usable for any use in a proper shared screen setup. 


It is first of all a shame to answer some stupidities like this one stating that I am supposed to be buying a professional screeen if I use it more than 16hours a day. 


But on top of that not to recognize the issue with those screens which make them unusable in a professional context is the cherry on the cake. 


Mine is a LS28BG700EPXEN bought on amazon with a vendor called Mercato. 
No one is taking the accountability of a screen which is basically not working and I hav enow a 500€ screen which is not working and that I need to keep. 

This G7 serie is not worth buying.

I cannot send it back to amazon because of the expiry on the timing and samsung is not taking over accountability on the legit bad implementation of their software to detect a input. 

I don't want to share with you the phone call that I had with samsung. You would be surprised by the lack of knowledge and IT knowledge on the topic while this issue has been mentionned several times on the internet. 

I am trying to make this as complete as possible in order to avoid others getting scammed by this product. 

Don't waste your money in those screens and buy another one like the LG27GR93U which is prefectly working with my double  screen setup and the KVM switch. 

It is obviously an issue with other samsung screens from the G7 and G9 series. (my version came with an inbuilt OS (Tizen ?) taking care of Netflix and all, which I thought would be on top of a good screen - but at the end which is making it unusable) 

Both the whatsapp support and the phone one in Belgium were really bad in term of quality. 

Good job Samsung, I hope that this message can be seen by as many people as possible to avoid doing the same mistake that I did. 

https://eu.community.samsung.com/t5/gaming-club/samsung-odyssey-g7-major-issues/td-p/4654931

https://www.youtube.com/watch?v=8T7pogOgS_M&t=1s

 

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Terotin
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Same problem here with G6 32". Unnecessary smart features in gaming monitor, which I would like to use for work too but nooo. Cant switch input automatically or via button (it opens gaming mode menu, which you cannot close), then it opens other menus.. 🤡

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tunahulk
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Problem still persists... It's ridiculous such basic technology design can't be fixed (or is there to even start with) from a huge brand like Samsung. I have the Neo G7 43" gaming monitor. I have a soundbar connected to HDMI ARC and a mac connected via DP > USB C. If I watch anything on the supplied apps (ie their Netflix app), when I switch back to PC on the Home screen, no sound comes from my Mac.

The only way I have found to rectify the situation is to literally UNPLUG the monitor and replug it again. 

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FrustratedAdm1n
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Sry for necroposting -

here's my workaround for automatically switching between sources for most monitors. It relies on DDC, which most monitors should support nowadays.

  1. Download, install and launch ClickMonitorDDC

  2. Find out how your monitor is called in this program (it has a specific monitor name)

  3. Create a new task in Windows Task Scheduler

    1. Chose a fitting trigger action. I opted for "after login" and "after unlocking user session"
    2. Launch "C:\Program Files (x86)\ClickMonitorDDC\ClickMonitorDDC_7_2.exe". The filename may vary, if you use a different version of ClickMonitorDDC.
    3. For arguments, use your monitor name, add an "s" and a source name. For example: OdysseyG60SD s Displayport

That's it. Your monitor source will now automatically change on login or if you unlock your session.

Hint: you can enter your Windows password even if the monitor is not showing you the right source. In my case, after login, the monitor switches to the matching source.

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