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Original topic:

Samsung G7 wake up every 30s

(Topic created on: 17/02/21 20:04)
mercamanuel
First Poster
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Computers & IT

Hello, I have a question for you. My actual config: notebook Dell G5 with RTX2060, Samsung Odyssey G7 32", miniDP to DP cable. When i put the notebook in standby mode via log off or timeout, every 30seconds the G7 will turn it on alone and turn it off after some seconds displaying only the Display port pop up. I can't understand what did this wake up if it's the Monitor or the Nvidia, any suggestions? My old monitor doesn't have this issue but was connected with HDMI.

Even with another notebook MSI with 2070 Super the problem persists, so it seems an issue of the monitor.

Thanks for any suggestions.

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blueberry_cheesecake
Helping Hand
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Computers & IT

@mercamanuel 

 

what a lovely monitor😊

 

try below steps:

 

1. reset the monitor

On the monitor's jog button, Menu → Support → Reset → Reset All.

2. re-install the driver (file on below link)

3. update the firmware (guide on below link)

 

link of manual, driver and firmware update

 

cheers 😉


 (\_/)
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blueberry cheesecake so delicious
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mercamanuel
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Computers & IT

hello, I have already did these steps many time without any success

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mercamanuel
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Computers & IT

no one has any tips? I will return this monitor...

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