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Original topic:

Samsung Data Migration tool crashing on Windows 10 2004

(Topic created on: 28-06-2020 10:02 PM)
Union
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Computers & IT

Anyone had similar errors? The tool does not start at all, each time generates this error to event log:

 

Faulting application name: Data Migration.exe, version: 4.0.0.11, time stamp: 0x5e8d228f
Faulting module name: SSDInfo.dll, version: 1.0.0.2, time stamp: 0x5e1d5ccf
Exception code: 0xc0000409
Fault offset: 0x0014d937
Faulting process id: 0x24ac
Faulting application start time: 0x01d64d8e64de1ded
Faulting application path: C:\Program Files (x86)\Samsung\Samsung Data Migration\Data Migration.exe
Faulting module path: C:\Program Files (x86)\Samsung\Samsung Data Migration\SSDInfo.dll
Report Id: 050e6777-ee3b-4623-b8de-5ffa76d0e5d7
Faulting package full name:
Faulting package-relative application ID:

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12 REPLIES 12
tambor81
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You got it right! that worked for me too. Thanks for the hint

 

I got the Samsung 1TB 970 Evo Plus PCIe NVMe M.2 2280 interface and the Enclosure: Shinestar NVMe to USB 3.0 Adapter, with this combo it was crashing at the exact 20 sec. 

 

After suspending and disabling bit locker , after the 2 hours decrypting, the migration started to work flawlessly.

 

 

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andrewk65
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Great to see this. I have exact same issue cannot migrate data. Process starts then just disappears after 20 secs. Found I have bitlocker enabled. Very frustrating Samsung tech support couldn't tell me to check this despite probably 12 hours on tech chat line and even sending a replacement card. Seems all Windows 10 pc have this issue yet tech support told me they had never heared of the problem before. 

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danny212222222
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gamil , online banking app , call of duty mobile , chrome browser all failing to load , continuously crashing and not loading
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