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Samsung CLP-680DN Not Printing

(Topic created on: 30-06-2020 06:32 PM)
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TerryTortoise
First Poster
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My printer keeps disconnecting and this time I cannot get it back. Trrubleshooter/Scan Doctor/Printing cannot find it. I have discnnected, powered off, powered on reconnected, downloaded all the SW I can find, rang all support numbers I can find, accessed all the URLs they suggest via canned voices and still cannot get it to print - no messages or anything to tell me why.

Has anyone ANY idea what I should do next, apart from taking it to the local rubbish heap which is my next step, plus bad mouthing Samsung prnter suppor wherever I can.

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4 REPLIES 4
ChrisM
SuperStar
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Hi @TerryTortoise 

 

For Samsung printer support or service go to: https://support.hp.com/go/products/printers/samsung-printers.

 

There's also some info about Transfer of Information to HP.

 

Hope this helps!

TerryTortoise1
First Poster
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What SW do I need to support CLP-680 color printer?I have about 5 pieces of software and I'm sure I don't need them alll. I think all I need is SamsungUniversalPrintDriver3. Is that correct?

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TerryTortoise
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Thanks. It is still playing up even though it has its own USB cable connection (shared before with Brother printer). Will try again but annoyingly it keeps forgetting the Samsung printer is there.

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TerryTortoise
First Poster
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Cracked it after 126th call to tech support. My printer is c. 6 feet away form router and limit is 3 - 4 feet. Answer given was to use an ethernet cable wi- fi to printer. Worked a treat and Samsung 680ND is permanently on duty.

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