Samsung book 2 pro 360 cracked screen

Bigmkl · ‎31-07-2023

Good morning

my galaxy screen cracked. I just opened it and it cracked. never had a shock or never fell.

samsung does not want to change the screen under warranty even though it is a design defect!!

quote = 454.00 eur it's theft

what a shame for samsung! long live apple

Obsydian · ‎01-08-2023

This is a known issue and a reason I avoided the 360 and went Book 2 Pro, even then you must be careful how you hold the device or the same issue.

It is the price we have to pay for such impossibly thin devices, but I love mine.

Regards Obsydian - (Car & Tech Evangelist)

MY DEVICES: ZFold4, Watch6 Classic, Book2 Pro i5 5G [Laptop], Buds Pro2, M70A 32 & 43”; [Monitor], Smart Tags, Dell Inspiron G5 [Laptop] / FAMILY DEVICES: ZFlip3, ZFlip4, ZFlip5, Watch6 Classic, S8 Ultra; S7+ [Tablet], Buds Pro, iPhone 12, iPad Air 2, Air tags, iPad Mini 5, iPad Pro 12.9 GEN2 [Tablets] / HOME DEVICES: QN95A [TV], Q900A / SWA900S [Soundbar, Rears], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vacuum), Samsung Level [Speaker]

Obsydian · ‎01-08-2023

Another thought, take it up formally with Samsung and file a claim if they disagree.

https://eu.community.samsung.com/t5/samsung-lounge/uk-consumer-rights-act-2015-section-23-132-6-year...

Regards Obsydian - (Car & Tech Evangelist)

MY DEVICES: ZFold4, Watch6 Classic, Book2 Pro i5 5G [Laptop], Buds Pro2, M70A 32 & 43”; [Monitor], Smart Tags, Dell Inspiron G5 [Laptop] / FAMILY DEVICES: ZFlip3, ZFlip4, ZFlip5, Watch6 Classic, S8 Ultra; S7+ [Tablet], Buds Pro, iPhone 12, iPad Air 2, Air tags, iPad Mini 5, iPad Pro 12.9 GEN2 [Tablets] / HOME DEVICES: QN95A [TV], Q900A / SWA900S [Soundbar, Rears], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vacuum), Samsung Level [Speaker]

Da_Philip · ‎27-08-2023

This happened to me too, I want to fix it myself but I cant find any parts online for it!

Well its a lesson learnt, don't buy laptops from Samsung only framework!

Bigmkl · ‎27-08-2023

samsung knows the problem but does not want to act in guarantee! never again samsung also for the tv and telephone .... the after sale servive is poor and they don't believe you . it's not very professional for samsung !!!