Samsung Odyssey G9 OLED random black screens

[Froof]

I got this monitor 2 days ago and ever since turning it on for the first time it has random black screens every now and then and comes back after 1-2 seconds. It just says "HDMI 1" in the top left after it came back. This is super annoying and i dont know how i would fix this, i tried many different HDMI cables but that didnt solve this. Just while writing this post it cut out twice.

[Robin999]

Ensure you are using the latest firmware. See the link below and search for your model number

https://www.samsung.com/us/support/downloads/?model=N0054075&modelCode=LS49CG954ENXZA

If unsuccessful then feedback to support

[Froof]

how do i update a monitor lol

[Robin999]

Do you even have one, or bothered to read the manual


https://www.samsung.com/uk/support/computing/update-your-samsung-gaming-monitor-using-a-usb-device/

[Froof]

no thats english and thats not main main language. i did download something from the link you sent, put it on a flash drive and plugged it into the monitor but it just says no update file available

[Monkey2]

I have the same issue, but I bought my monitor late 2023. At first, it was flickering after waking my computer from sleep. A firmware update was made which resolved the flickering, but instead turned into the issue you described - It randomly turns black, and there's no specific event that would explain it. I've tested with different cables, no HDR, no G-Sync, reducing refresh rate etc etc - Nothing has helped.

I'm in touch with Samsung Support, to see if a factory reset would resolve the issue, but I doubt it.

[dohboi01]

Having this same issue. I've had my monitor since 2023 and never had issues until I updated to 1402. Now I get random black screens every so often, and they last up to 7 seconds before image coming back. Currently in talks with Samsung to get it serviced. Seems like a common issue judging by Reddit posts others have done. Not a single fix in any of them. Turning off G-Sync, VRR and resetting the monitor will help for a bit but the problem always returns.

[exspfx]

I have the exact same issue on my Samsung 49" Ultrawide OLED monitor. i tried trying ASUS 4060 drivers and no difference so then i tried the NVIDIA driver package and no change either. i have a high quality8K HDMI cable with all the bandwidth needed for 8K! i don't know what else to do other than try the firmware update! Mine is the G93 not the G95!

[dohboi01]

Don't know how long you've had it but it's an RMA issue. It won't go away and Samsung does not even attempt to fix it. Making it seem like a bigger issue than they lead on. I started the RMA process and they basically said it was unfixable. Whole process took an annoying 45 days of confusing text messages and emails but they ended up refunding me my G9 instead of replacing it or attempting to fix.

[PeeDee304]

I can confirm the above. Same happened to me. I had to go through Office of the CEO but I was able to get a refund. Its bitter sweet because this monitor ticked a lot of the boxes I wanted in a monitor but that issue was a no go for me.