Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Odyssey G7 - Screen stuck on black and OSD Menu does not show.

(Topic created on: 05-04-2021 06:22 PM)
36949 Views
bawb88
Apprentice
Options

I just bought this maybe a month ago, so it has the newest firmware (I double checked after setting it up).  My pc went into sleep mode earlier but when I turned it back on nothing shows up at all. Just a black screen. Even pressing the menu joystick fails to get the OSD menu to show. I can turn the monitor off and on though.

Technically this happened twice now, the first time I was able to get it to come back after unplugging the power source from the monitor. But after a second time of going to sleep and turning my computer back on again, its back to all black. I've tried all manner of combination of unplugging power source and input source to no avail. I even tried the DP and HDMI wires on a different laptop and different monitor. They work fine, so its not the wires. I even tried the G7 on another laptop and still same black screen issue.

A couple times, the screen started to flicker back on to show my desktop but that never lasted more than .5 seconds. It did happen a few times. One "series" of flickers seemed to happen when I was messing with the power cord.

I'm not sure what to do at this point, I've even rebooted in safe mode and restarted, shut the computer down for a bit and turned it back on. But nothing. Everything else is fine, even the laptop recognizes that the G7 is plugged in and has it listed as one of the active monitors (I run a dual monitor set up, the G7 and a Lenovo, plus the laptop screen. Though generally I close the laptop lid and that screen is off).

30 REPLIES 30
nadrojorge
First Poster
Options

Same issue.

Calling Samsung support was such a waste. I tried so hard to talk to a technician about the problem, but they said they will have one call me back and all they did is setup a $200 visit that I had to cancel three times. Kept having to explain the issue and the last time I called in they just hung up.

From what I have gathered from the web, it is an overheating issue. I'm going to open the g9 up and hopefully cutoff the track that tells the monitor its overheating. 

Almost 2 grand for 3 years of service. 

0 Likes