25-05-2017 04:35 PM
Hello.
My Samsung Mini SD card has recently started playing up. At first my phone was crashing and briefly (before restarting) showing error messages about it; the crashing stopped when I removed the card. In Windows Explorer the card's contents appear for a split second and then the message to insert a card is shown.
Obviously there's something wrong with the card's circuitry but not the memory itself. Is this problem recoverable or do I need to take it to a storage recovery specialist should I want to get at the contents?
Also, how would I go about claiming on the warranty without packaging or receipt? The card was a gift. I would presumably also need to give the damaged card in thereby losing those unrecovered files. Is this correct?
Thank you for any help offered.
26-05-2017 12:03 PM
Hey @MagikGimp,
We have a specialist team who will be best placed to advise you on this. You can reach out to them at: Samsungmemory@hanaro.eu
Hope this helps!
27-05-2017 08:49 PM
Thank you Kelly; I have passed on my query to them.
27-05-2017 08:53 PM
Please keep us updated on your progress, @MagikGimp. :smileyhappy: