MacBook and WebCam connection issues with ViewFinity Monitor

[iNeedHelpPlease]

I have recently purchased a Samsung 34" S65TC Thunderbolt 4 ViewFinity Monitor. Unfortunately it keeps losing connection to my MacBook, which I thought might be to do with a faulty cable (I am using the one provided with the monitor) but now it is losing the camera connection when on a Teams call so it suggests it could be a wider issue.

Has anyone else experienced this or have any ideas how to fix it?

I specifically bought this monitor so it would seamlessly connect with, and charge, my MacBook and now I am thinking it was an expensive mistake!

[andrioid]

Same here. Causing weird audio issues and "restarting" the webcam by popping it down/up again seems to restart it.

I've tried Samsung support without luck (the support chat stopped working - cookie too big?). My guess is that the webcam is using USB internally and there's something causing that to misbehave on Macs.

[Sandy34]

Hey, just wondering if you had any luck with this?  I too am having connection issues, where it keeps switching from Thunderbolt 4/USB-C to HDMI randomly?

[andrioid]

Samsung support sent me a new thunderbolt cable and I haven't experienced it since.

But I've been working less from home, so it might come back. Worth a shot at least.