Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Book 4 Edge stuck in boot loop after reset

(Topic created on: 27-08-2024 11:38 AM)
1547 Views

I have this problem too (3)

ieRev
First Poster
Options

Hi,

I have a Book 4 Edge (NP960XMB-KB1UK) and reset the system. However now, it is stuck in a boot loop where it says Welcome on the Windows Boot screen, then  Installing, gets to 64% and then restarts.

Samsung Recovery Mode doesn't seem to work. Interrupting Windows boot to get repair options also doesn't work

Is there an ISO available somewhere restore the system to factory? Support page has nothing

Thanks

0 Likes
5 REPLIES 5
Plant Daddy
First Poster
Options

Im looking for the exact same thing. Did you ever have any luck?

0 Likes
JujuDaMan
First Poster
Options

Hey guys I struggled with the exact same problem. Keep spamming the f10 button until you get into windows safe mode. From there, select the middle option on the screen(I forgot what it was called) then look for the option where it says to factory reset your laptop. 

0 Likes
spuydude
First Poster
Options

Thanks @JujuDaMan . Spamming F10 (and clicking the appropriate options... all the way to Factory Reset) work as described.

It's just annoying that for an expensive laptop, at this modern age, we still see such basic issues. Proper testing has not been done on this model and I think it was just rushed to the market.

0 Likes
zax301
Apprentice
Options

It's a f mess! I've lost all my insta360 movies cause of this bad f laptop. Doesn't repair, does not escape boot loop. Worst f laptop for 1.6k$. Who ever thought of going windows with arm? It is a ***** mess. Too bad i ve got the ultra and watch too. Next is iphone for me, i did ditched then cause of a similar thing, but samsung does it 10 times worse 

0 Likes
UNDP user
First Poster
Options

UNDPuser_1-1738661344845.png

 

0 Likes