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Original topic:

Just received a brand new defective Smart Monitor M70A...

(Topic created on: 24-02-2022 01:16 PM)
answersun
Journeyman
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Computers & IT

Purchased two 32" M70A UHD Smart Monitor via Samsung's official website on the 16th of February 2022, received them yesterday and opened one of them now on the 23rd. I'm so shocked and disappointed once I turned the monitor on, the screen is defective and in very bad shape, as you can see in the following attached photos:

IMG_20220223_125158.jpgIMG_20220223_125435.jpgIMG_20220223_125643.jpg

IMG_20220223_130034.jpg

Is Samsung's quality control so bad? How can such thing happen to a brand new monitor? I'm so disappointed.

Luckily I have video proof of the unboxing in case they think I did something to break the monitor...

I Have sent an email to report issue, think it's worthwhile to post it here as well. 

 

I'm going to open the other box now,  let's hope the same won't happen again, will post follow up here.

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11 REPLIES 11
answersun
Journeyman
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Computers & IT

Haven't opened the other box yet, been searching online and contacting Samsung support for help.

The support team suggested me to do a reset for the monitor (disconnect the monitor from power supply for more than 1 hour), which indeed improved the quality, but still far away from normal, please check the videos bellow. 

 

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Obsydian
Troubleshooter
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Computers & IT
Oh no, I purchased the 43 and 32 both amazing with dex laptops via USB C, ditched my docking stations.
Regards Obsydian
DAILY DEVICES
ZFold4 [Mobile], Pro5 [Watch], S8 Ultra [Tablet], Book2 i5 [Laptop], Buds Pro2 [Buds] M70A 32/43" [Monitor], Smart Tags+, iPad Mini 5 and iPad Pro 12.9 GEN2 [Tablets], Dell Inspiron G5 Laptop

HOUSEHOLD DEVICES
ZFlip3 [Mobile], Watch5 [Watch], S7+ and S6 Lite [Tablet], QN95A [TV], Q900A [Soundbar], MC28M6075CSM [Microwave], Samsung Level [Speaker], Buds Pro [Buds], iPhone 12, iPad Air 2, Air tags
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answersun
Journeyman
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Computers & IT

Looks like the moderator doesn't want to approve my videos, forcing me to publish them to youtube in order to post here...

Screen status after turning on for the first time after unboxing the device...

 

Screen status after resetting the device (disconnect from power supply for at least 1 hour) as suggested by Samsung support team, still far away from normal. 

They said they can't send technicial to come to my place to check the device, I have to waste my time and take it to one of their repair center, what the heck? 

 

How can such defective device pass quality control and get shipped to customer, Samsung???

 

About the 2nd monitor, I have unboxed and tested, for now everything looks good, haven't detected any issue yet, let's hope it will stay good.

 

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antikythera
Black Belt 
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Computers & IT
I'd demand a replacement for the faulty one as that shouldn't happen and the picture isn't right still
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answersun
Journeyman
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Computers & IT

That's what I did, looks like they are not very responsive, so far haven't got any reply yet...

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answersun
Journeyman
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Computers & IT

I think it's just my bad luck, but still I'm surprised how such defective device can pass quality control. Anyway, I'm in talk with the Samsung support team to get a replacement.

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answersun
Journeyman
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Computers & IT

Hum, it's been a whole week, Samsung hasn't replied any of my emails, what the heck? 

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CarlH
Moderator
Moderator
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Computers & IT

Which email address did you send to, @answersun? Have you tried contacting the Online Shop Team directly? They can be reached on 03307267467.

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answersun
Journeyman
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Computers & IT

Hi, I purchased the smart monitors in Samsung Portugal's website, I contacted them via the email sep.contactus@samsung.com, the web form, live chat (always saying that there's no available agent to help) and phone call +351 210 608 098.

Managed to get through the phone call and talked with them yesterday, they say indeed there are several entries of my inquiries and it's not normal they haven't replied over a week, since they usually reply within 2 business days. The people on the phone promised me that he would talk with his colleagues and get back to me as soon as possible on the same day, which didn't happen and I'm still waiting for any sort of reply from them...

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