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galaxy book 4g windows 11 fingerprint reader no longer works

(Topic created on: 07-01-2023 04:01 PM)
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nexy33
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fingerprint reader no longer works or is detected as a biometric device hence windows hello now have to use a pin, Is there any eta on a fix or a working driver?

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PaulM1
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Hi, @nexy33. You should be able to get this working as expected with a few tweaks. It seems to be an issue that arises after a Windows 11 software update. There are various tutorials online about how you can resolve this.

Does the guide below, created by our colleagues from Samsung Hong Kong, help you get the Fingerprint recognition working on your Galaxy Book again?:

https://www.samsung.com/hk_en/support/computing/fingerprint-sensor-does-not-work-after-updating-wind...

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nexy33
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Hi thanks for the quick reply I tried that one no luck it's not helping that the biometric sensor is not appearing in the device manager I just bought a USB one from amazon and stuck it in the side for now till a patch or some update fixes the internal I also tried the registry one in policies

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