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Original topic:

G7 monitor right side black

(Topic created on: 25-05-2021 05:23 PM)
topeav
Apprentice
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Computers & IT

20210525_131129.jpg

20210525_131144.jpg

 hi guy as you can see as I was gaming today the right side of the screen went darker that the rest 

 

I so far tried reset and changing from display port to hdmi and also unplugging the power.

 

 

Any help greatly appreciated 

 

Monitor is on latest firmware version 

32" G75T Curved WQHD, 240Hz, QLED Monitor LC32G75TQSUXEN

 

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2 REPLIES 2
AndrewL
Moderator
Moderator
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Computers & IT

@topeav: I'm sorry to hear that you've encountered this issue. If the problem has persisted following a reset and power cycle,  and it is present on all channels and sources, then I recommend reaching out to our Help Desk on 0333 000 0333, or on Facebook or Twitter, where an advisor will be able to assist you further, and arrange any necessary repairs. Apologies for any inconvenience this may cause you. 

topeav
Apprentice
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Computers & IT

What is the longest they can keep the monitor for repair?

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