05-03-2023 01:49 AM
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Solved! Go to Solution.
1 Solution
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08-03-2023 01:45 PM
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My apologies, I misunderstood.
So, the TFT panel has been replaced, as per your claim that there was a defect, even though we couldn't reproduce it in the repair centre. Just for clarity though, there was (and is) no fire risk whatsoever with the monitor and if need, we can show you evidence of such via PM.
Again, apologies for the confusion, hopefully that clears things up!
Say hi to us on socials - @SamsungUK
05-03-2023 02:43 AM
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If you have any concerns, then stop using it and get it checked out.
Ive not personally heard of a TV causing a fire. Well not modern TV's
Clearly there is a fault and will need a repair

05-03-2023 09:34 AM
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Hi @Egg1, I'm sorry to hear that you've experienced this issue. Please can you send a Private Message to Sam_UK by following the steps in the link below, and I or one of the other mods will be on hand to assist you further.
05-03-2023 03:26 PM
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My question upon hearing this information is about my rights as a consumer over possible safety issues.
Will I get a report of the issue from repair company?
05-03-2023 03:28 PM
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05-03-2023 03:34 PM
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https://eu.community.samsung.com/t5/tv/smart-tv-catching-fire/td-p/4284339
06-03-2023 07:36 AM - last edited 06-03-2023 08:06 AM
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06-03-2023 07:52 AM
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07-03-2023 07:24 PM
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No further detail.
All it has to do is survive another DPD journey.
It also means no evidence of the film burning except the picture.
I am looking forward to it's return, hopefully as it should be this time, but I will be wary of leaving it unattended and switched on!
Nice quick service to be fair.

07-03-2023 07:51 PM
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I'm very glad to read that your monitor has been repaired and is on its way back to you, @Egg1.
Should you have any questions about the repair that has been completed, I recommend liaising with the engineer. You can also discuss this with the Support Team with which you were in contact.
You can read more about the warranty here:
