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My apologies, I misunderstood.
So, the TFT panel has been replaced, as per your claim that there was a defect, even though we couldn't reproduce it in the repair centre. Just for clarity though, there was (and is) no fire risk whatsoever with the monitor and if need, we can show you evidence of such via PM.
Again, apologies for the confusion, hopefully that clears things up!
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Hi @Egg1, I'm sorry to hear that you've experienced this issue. Please can you send a Private Message to Sam_UK by following the steps in the link below, and I or one of the other mods will be on hand to assist you further.
I'm very glad to read that your monitor has been repaired and is on its way back to you, @Egg1.
Should you have any questions about the repair that has been completed, I recommend liaising with the engineer. You can also discuss this with the Support Team with which you were in contact.
You can read more about the warranty here: