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finger print on Samsung Galaxy Book Pro 360 not working

(Topic created on: 14-11-2021 05:57 PM)
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stephlav144
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Hi

Does anyone had issues with the finger printer scanner on their laptop? I have a brand new Samsung Galaxy Pro 360 that does not recognize the scanner.

Samsung support is really bad, slow, and going nowhere. I will have to send back the laptop for repair which is a huge concern at the speed they are reacting.

Anyone who could advise something else than just 'run Samsung update' and update the BIOS?

Thanks

Stephan

2 REPLIES 2
N4T3
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yep me to i have had the galaxy book twice now and on both units it has not worked 

 

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Nickolay
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I have same issue, anyone from Samsung can help us? 

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