Lost Emails in Samsung Email App

[smithjohnson]

Hi,
Some of my emails are missing or got deleted in the Samsung Email app. I don’t know how it happened, but I need to recover them.

Using a Samsung Galaxy phone. Any help would be appreciated.

Thanks

[johnz237]

Hi! There should be a Trash or Recycle Bin folder. If they're not there, then there's not much you can do. You could also try signing into the Gmail app/Outlook app instead and see if they show up.

[xSteveuk]

Have you checked The Recycle Bin

[JAMES4578]

Hi @smithjohnson  😀

If emails not in Deleted Items or other Folders check the sync period . Go to email app tap the Menu Bar , 3 lines on the top left and Tap Account. Best to ensure email sync schedule is set to  Auto  and Email sync period is set to All Time If emails do  not download you can check the web version to see if they are still retained on the server.

Do you save important emails? 

For instance with Samsung email procedure is to select the desired email,tap more and save email as file.  These emails should be in the saved email folder and can be accessed online. Similarily with the gmail app  need to move to desired Folder.

However I prefer to save important emails as a PDF file (you should have a PDF Reader)  For this method need to select Print, save as PDF,next tap PDF and select the desired Folder. I would suggest Documents or Downloads, now save and the emails shall be in My Files and in the Folder that was selected.