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Complaints

(Topic created on: 3 weeks ago)
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adamgough
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Is there anyway of making a complaint against Samsung. The help system just seems to feed you in a loop and Live chat don't seem to understand the issue. 

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3 REPLIES 3
AndrewL
Moderator
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@adamgough: We do have a dedicated team to address any complaints you may have, and support can be arranged via phone, Live Chat and our social media channels. As you have taken the time to post here, please provide a description of any issues you're experiencing, as like minded Community members may be able to provide a solution. 

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Piper123
Samsung Members Star ★
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Phone customer service
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adamgough
First Poster
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I ordered a Item on the 26th of June (Computer Monitor) and it arrived with a defective screen. Samsung arranged a return and collected it on the 1st of July. This was the earliest they could do despite me asking for it to be sooner. I was told the item replacement would take 7-10 days to arrive back with me. Since speaking to other agents I have been told that they haven't received the order yet and that it would be 7-10 days after they have received the item back in the warehouse and not from my initial contact. I contacted a agent again today regarding a update and apparently the item is still with the courier despite being picked up on the 1st of July. I've been told that they have 7-10 working days to send it back them. then a further 7-10 working days for Samsung to process the replacement. I think this is very wrong for a item I have paid for and have nothing. 

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