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Claim a Chromebook

(Topic created on: 14-11-2021 12:59 PM)
1615 Views
Noodlem
First Poster

‎26-10-2021 09:40 AM

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There's currently an offer on to claim a Chromebook 4 when you purchase one of the S21 series, when you try to claim it you can get up to step 5 but then the page doesn't load meaning you can't complete the claim

 

11 REPLIES 11
CarlH
Moderator
Moderator

‎26-10-2021 09:58 AM

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Hi @Noodlem. Please try desktop mode on the browser or a PC and let me know how you get on.

Click here to see 'How to set up Emergency SOS on your Galaxy Smartphone'
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Richiejg
First Poster

‎14-11-2021 12:27 PM

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In response to CarlH
I've got the same problem as above, tried mobile and desktop mode
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AndrewL
Moderator
Moderator

‎14-11-2021 12:59 PM

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@Richiejg: This appears to be an O2 specific offer, and was valid for purchases of the S21 range between 07.10.2021 - 10.11.2021. For clarity, are you based in the UK or Ireland, and did you purchase your S21 device from O2 within the promotional window. Furthermore, are you proceeding with your claim via the link below? 

Home - Samsung Promotions

If so, make sure you have the correct location selected in the top right corner by clicking the relevant flag. For further support, please reach out to the Promotions Team at o2chromebook@samsungpromotions.claims and an advisor will be able to look into this further for you. 

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marky7349
Apprentice

‎30-12-2021 11:30 PM

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Having the same problem step 5 won't allow you to uploade proof of imei No
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Provat
First Poster

‎01-01-2022 05:08 PM

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In response to CarlH

Hello, I have also tried it on an iPhone, Samsung and desktop but it still does not load.

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deb4gsd
Apprentice

‎04-01-2022 07:32 PM

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In response to marky7349
I have also tried numerous times and won't allow me past step 5! I contacted support and they emailed me back to say they will put the claim in for me but I've heard no more from them so no idea if it's been done!
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deb4gsd
Apprentice

‎04-01-2022 08:07 PM

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In response to marky7349
Did you manage to get your claim sent through? I've just sorted mine after finding advice elsewhere!
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marky7349
Apprentice

‎04-01-2022 10:56 PM

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In response to deb4gsd
Still cannot get past step 5 have emailed support about problem but they have still not been in touch. I have even tried to put both pictureof proof in step 4 but still get problem on step 5 so no further forward with this.Think will just get in touch with ee seen as the offer is through them
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marky7349
Apprentice

‎04-01-2022 11:00 PM

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In response to AndrewL
It is allso an ee offer.I have tryed everything still can't get past step 5 have even emailed support haven't heard back from them and that was on the 30 Dec 2021
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