Book 3 360 - air command not working

[JVT71]

Hello, First post, hoping someone can help.

I have recently bought the Book 3 360. All was good but now when i try and use the air command panel the create note and open all notes does not work. I have done a number of complete resets. When a reset is done it does work to begin with but i think it stops with the Windows updates. I have tried uninstalling updates but doesn't help. Any ideas?

[JVT71]

Thanks

I'll try again with Samsung support but last time it was just a matter of going through a crib sheet. Thanks for trying.

[PaulM1]

Did you manage to get this resolved, @JVT71? 

If so, please let me know what steps you followed to do that.

[Megastar1]

Hi @PaulM1 

Actually i have same problem with @JVT71  posted on video above

I did everything including WIndows 11 Home reset, but still no effect 

I have Galaxy Book 2 pro 360

[Megastar1]

@JVT71

@PaulM1 

Hello guys .  You have any ideas/ solutions ?

[JVT71]

Hi. Seems to have cone back now. Not sure if it was a Windows or Samsung update.

[Megastar1]

You mean the Aircommand works correctly for you ? 

[JVT71]

Yes, notes now comes up.

[Megastar1]

Have no idea how you nade this also, but i till have this problem. 

I watched strange thing, so if i create  new  user and login to it, the notes comes uo only once, and if i switched back to my acoount  when  log off from new  user, i see the message "AircommandEngine.exe - The  Application was unable to start correctly (0xc0000142). But this message comes only when  log off  from new user.  So the notes comes  once and never  again  till new user deletion. 

Strange  that  is problem quite seldom

Will dig  again 

[JVT71]

Sorry I can't help. In assuming it was an update that triggered mine. Ijust how it stays. Hope you get there.

[Megastar1]

@PaulM1 @JVT71 

Solved.    How ?  - have no idea .

What i did ?  -    same as i did  hundred times alredy,  uninstalled the original Air Command (wgich is  possible to get only via Samsung Update in my case), installed the Air Command from  store and it does not work, installed the original Air Command using Samsung Update again,  uninstalled the Microsoft whiteboard..

So it was a mess of chaotic actions  and  finally  it worked  for me - so when i press the buttons  create note and show all notes  from air command menu, the following action is normally appearing