What is going on with eARC update for the soundbar HW-Q90R?

[zhspence]

Hi everyone,

I need some clarification, as to be honest the Samsung support staff are hopeless with knowing anything about their own products. 

I was on chat with support enquiring about the eARC firmware update for this soundbar, he replies to me saying it doesn't have eARC?! 

the whole reason I purchased it was because of this update, I have the LG C9 which is eARC!

if they don't provide this firmware update to allow it, then this soundbar is going back for a refund. 

[Ivan1979]

Mike,that's Jason402 furniture with dust...

[akotlyrov]

Jason402 - you are such an *****!

[Michael_Seaman]

There recently was an update to my QLED Q90R TV to FW 1356, however the Samsung website is not showing the latest firmware for download. It's wired, so I wonder if something like that could happen with the soundbar.

[_oSo_]

@Ivan1979 

@Mike_kr 

Both of you have really nice set ups. I also have a full Samsung set up, Tv and soundbar, not as nice as the one you guys have but seems like for us to get eARC will depend not just on an update on the soundbar but also on our TVs, if just the soundbar gets eARC it won't help at all unless for the tv-soundbar connection. I need my Samsung tv to get an update that supports eARC and pass thru so that all my devices connected the way I have them can take advantage of eARC. 
Anyways here is a pic of my setup. Not as nice as yours but maybe I'll do some changes in the future  

[Ivan1979]

Before one week ago my TV Q900R recived new softwer update (1294.1),we here in Croatia last,first all country on the world, then my country.. Nevermind.,I call Samsung Croatia support and ask them what I recive in thet new update ? What is new in my TV now ? They told me,we dont know,I say how you dont know,you work for Samsung how you dont know nothing,again they say "sorry we dont know what is new in that new softwer" ????!!!

And yes Samsung must give us eARC for our TV too,that is true what you say ! Not yust eARC,Samsung need to give all 4 HDMI to be new 2.1 verzion !! No just one (hdmi 4 port).. We give alot of money for TV and soundbar...Here in Croatia I pay 4100 Euro ,article on "action" (no full price) ?????!!!!!!

Ok,listen this funny story...corona crisis is all in the world,in Croatia too,and we have 22.03.2020 eartquick in main town Zagrab (8km from my house)...ok,first strike 6.24 morning is 5,5 Richter I don't feel,was in the car coming home from night shift,when I parking car in garage my wife and all village it's outside,I ask what is going on,what are all diong now outside,are you all crazy  ??!! LOL We have eartquick now wife tell me,all house is shaking etc..wtf I didn't feel in car you know,ok let's go in house drink coffe...and 7.01 morning another strike 5,1 Richter,then I know it's not joke,ok wife and cat runing outside again but my reaction first to look over TV,come to TV and wait what happen,it fall down etc.. I wait a front of TV waiting and catch him if he want fall from the wall,TV is dancing and shaking on the wall,incredibly...she call me from outside.,were are you  !!?? are you crazy,go out  !!! LOL LOL  No I watch to TV it is not fall down to catch him  !! LOL LOL

That's it,sorry to boder you... lol

PS. sorry on my English 

[Ivan1979]

Yea,that is right what you say about Samsung need upgrade Q line TV's to eARC  ! That will be Samsung's work of century,of corse and Q line of their soundbars... That will be work  !!

Before one week ago my Q900R recive new update softwer to 1294.1...then I call Samsung Croatia to tell me what is new in this update,they told me they don't know  ??? I say how do you dont know  ???!! You work for Samsung how you dont know...sorry we dont know what is new on new version on your TV... ??!!

[Ivan1979]

Jason402,this is my Samsung's paradise... 

[Mike_kr]

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@Ivan1979 wrote:

Jason402,this is my paradise... 

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This cable under TV...  You should work on this

[Ivan1979]

I know... First must to do something else and then I put cable in the wall... thank you for noticed that... lol

[SuissoNaBisso]

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@dr12 wrote:

Hi

is samsung hw-q90r okay soundbar for lg c9?

does the atmos work? From aps(netflix, primevideo plex)? Xbox, through the arc connection? Thanks

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For the Xbox unfortunately if you want Atmos to work well you will have to connect directly to the soundbar. Through ARC you will experience lip sync issues that can be corrected.

Except that everything work well with apps on the TV, you will get lossy Atmos as expected.

[dr12]

thanks, this is the only way i lose vrr on xbox

[akotlyrov]

Even Sony HT-ST5000 has DTS X and eARC update.

[Arron2060]

Is the Earc firmware or a hardware issue??

[Matty_uk]

Hi all

I've been speaking to a manager at Samsung UK the last couple of days. Over HDR gaming issues that the 2019 Qleds suffer from. To cut a long story short, i also spoke to the manager about the eArc update. First time he said didn't know. He said he would go away and talk to senior engineers and get back to me. When he got back to me he didn't want to talk about  the eArc update. And even though they aknowledge the HDR gaming issues they won't be fixing it.  So you can basically take that as Samsung telling us to go f**k ourselves. 

Needless to say just keep well away from Samsung in the future. 

[HWq90R]

What did you expect. Where are those reviewers that helped Samsung scam us. Why aren't they re reviewing this item and dwell on the lack of this important update. 

[jobean]

It would indeed be nice if reviewers, like Stephen Withers for example, refuse to review Samsung products untill Samsung fixes their previous flaws.. 

[zoric]

They do not depend on freelance reviewers,it’s no use.

[Embers]

Won't be buying Samsung again. Bear faced liers. Glad I only brought the Q70 in the end would have been even more pis*ed if I had shelled out for Q90. Had Samsung reps in John Lewis store saying same lies as they have to all the tech journalists that eARC support was coming soon to Q70R, Q80R etc...

[dr12]

https://twitter.com/stephenwithers/status/1236041929873375233?s=21

[Bkk]

Great, so this has been running about a year or more now with news of earc getting implemented. Thanks samsung and withers! I'll definitely believe you this time..

[fb767]

Woah I got update 1010.5 and now my HW-Q90R now says eARC alongside my LG C9 😄!