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Original topic:

What is going on with eARC update for the soundbar HW-Q90R?

(Topic created on: 26/10/19 18:39)
zhspence
Pathfinder
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Hi everyone,

 

I need some clarification, as to be honest the Samsung support staff are hopeless with knowing anything about their own products. 

I was on chat with support enquiring about the eARC firmware update for this soundbar, he replies to me saying it doesn't have eARC?! 

the whole reason I purchased it was because of this update, I have the LG C9 which is eARC!

 

if they don't provide this firmware update to allow it, then this soundbar is going back for a refund. 

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864 REPLIES 864
Jason402
Apprentice
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My Q90r soundbar’s WiFi selection  disappeared this morning.So I pressed the idset button to actived it. Then it repeat update on the screen again and again.And the soundbar didn’t worked any more...... So I pressed any button to make it work again. When I select din......after din display it shows EARC on the screen!It’s amazing!But it still doesn’t make any sounds,it doesn’t work.When I cut the power down and restar it, it worked well but after din display ,it  shows tvarc..........wt f

Jono1984
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Where are you in the world Jason?
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akotlyrov
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If there was EARC on display then we realy should wait an update. Hope samsung stops their silence and give us some information

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Jason402
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I’m Chinese in China,You should try to press the idset and hold in 30s,maybe you will see what I saw

F59D71DF-09BF-4419-9E93-2678682DD1AD.jpeg

 

Chebattler
Explorer
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Can anyone test if it is really earc?
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akotlyrov
Apprentice
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OMG. And it is really working right now?
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jobean
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There are more hidden things on the soundbar. I once hold down a button on the remote to update the soundbar but it was a wrong one and the screen said 'test tone'. I heard no tone but maybe that will be another update. 

I you guys want it I can try to post a picture of that screen.

 

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akotlyrov
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Yes, show us this 

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Ivan1979
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It must be some mistake on soundbar  ?? I hope it's not,but....

PS. sorry for my English language,I'm from Croatia... 

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jobean
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I will post it after work. I hope I can remember which button it was but I will try them all :winking-face:

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