26-10-2019 05:39 PM
Hi everyone,
I need some clarification, as to be honest the Samsung support staff are hopeless with knowing anything about their own products.
I was on chat with support enquiring about the eARC firmware update for this soundbar, he replies to me saying it doesn't have eARC?!
the whole reason I purchased it was because of this update, I have the LG C9 which is eARC!
if they don't provide this firmware update to allow it, then this soundbar is going back for a refund.
27-10-2019 11:36 PM
@zhspence wrote:Hi everyone,
I need some clarification, as to be honest the Samsung support staff are hopeless with knowing anything about their own products.
I was on chat with support enquiring about the eARC firmware update for this soundbar, he replies to me saying it doesn't have eARC?!
the whole reason I purchased it was because of this update, I have the LG C9 which is eARC!
if they don't provide this firmware update to allow it, then this soundbar is going back for a refund.
Want to know this too. Have a C9 also and want to some clarification on it
28-10-2019 08:23 AM
I have requested a refund, I have only had it two weeks. They're telling me that there isn't even a plan for an eARC update.
28-10-2019 10:04 AM
Hey @zhspence ,
I have had a look into this and it appears that this soundbar HDMI output supports eARC. If your TV supports eARC then you have the option of connecting your external sources to it, sending the lossless audio back via HDMI.
28-10-2019 10:09 AM
Hi,
thank you for your reply, Samsung support has stated that this soundbar is not eARC supported and hasn't received an update for it. I have spoken to multiple Samsung's people all of which state is only has arc. My tv has eARC turned on but the soundbar does not receive lossless audio
im not sure if the UK has different firmware to the US but all I know is Samsung are adamant this soundbar has no eARC even though nearly all reviews say it is. I even asked them about all the firmware updates it's had, and have all said none of the updates included eARC.
thanks,
zac
28-10-2019 10:20 AM
Always happy to help @zhspence . Are you able to send us a message through this account: https://eu.community.samsung.com/t5/user/viewprofilepage/user-id/1716597 with your soundbar full model code and serial number so I can raise this with the relevant department to get the right information about this?
28-10-2019 10:37 AM
28-10-2019 11:56 AM
Thanks @zhspence I have now raised this for you and I will be back as soon as I have an answer. Have a nice day!
28-10-2019 09:04 PM
That would be amazing to know. I have Q80R soundbar and I spent quite some time already searching through the Internet for an answer about eARC support. This is radicolous. In 2019 we can't be sure about the hardware specyfication of a top soundbars on the market. This product was suppose to bring us cinema experience, for God sake!
28-10-2019 09:18 PM