04-01-2022 04:47 PM in
I purchased two S61A soundbars and have connected them to my TVs with a digital optical cable. They both keep losing signal and no sound comes out of the soundbar. I then press source till it's on digital in again and the sound comes back on. Is the digital cable not recommended. Why is the sound going off?
04-01-2022 06:03 PM - last edited 04-01-2022 06:04 PM
04-01-2022 06:25 PM in
04-01-2022 06:35 PM in
It’s plugged into the tv with a digital optical cable. It shouldn’t be entering stand by mode because the signal is coming from the TV. I’m watching TV then sound just stops coming out. I’ll check stand by and turn it off
05-01-2022 09:21 PM in
I'm having the exact same issue. Device is plug in via audio cable only and after about 20mins it's going to sleep mode. I've googled it and searched high and low and tried everything, resetting, forgetting and relearning device still same going to sleep mode very frustrating. Tried checking make sure firmware is upto date still nothing get 15mins then nothing
06-01-2022 05:16 PM in
I’m in the exact same boat with the S60A when using the optical input. I’m on the latest firmware & frustratingly nothing online seems to help to resolve the issue. I’ve even spent a lot of time trying to ask alexa to turn it off but she never understands (maybe they should have gone with siri).
For me this doesn’t happen when listening via WiFi or Bluetooth but it’s typical that 95% of the time I am trying to use it via the optical input. Any help from Samsung would be much appreciated as this issue is starting to make watching any tv very frustrating and I cant keep having to remember every 10-15 minutes to turn the volume up and down.
06-01-2022 10:29 PM in
Mine seems to have resolved things I don't but don't know what fixed it and what didn't.
Turned off TV and unplugged soundbar, turned on just soundbar not TV and loaded smarter things and clicked 3 dots in top and then information then firmwareupdate.
While I'm up-to-date already it did a little thing of 1% then 2% before it said already up-to-date.
I also then removed and put back the audio cable and made sure they have a firm push to make sure they in 100%
For 24hrs now it's not turned off while watching TV
08-02-2022 11:11 AM in
Same problem with the S60A model, if you're using the optical cable it powers itself off after 18 minutes. That's the Auto Power Down function, except that here it happens even with the music playing.
I tried resetting the device (pressing the + and - buttons for a few seconds) and everything seemed to work fine for some hours, but the day after I started having the problem again.
This is almost certainly a software bug but the customer service department says that they don't have any information of any planned firmware update to solve this.