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Original topic:

Rubbish samsung support

(Topic created on: 13-12-2020 10:30 AM)
Neilw1234
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Ordered q70 soundbar arrived 24th november dc adaptor didnt fit soundbar contacted samsung countless times for replacement had to jump through hoops to verify purchase chased time after time samsung kept closing case stating part couldnt be ordered as they couldnt contact me despite having email and mobile details if i had bought this from high street ifd have resolved same day - utterly appalling service im a life long Samsung customer - after this samsung can go **** themselves

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2 REPLIES 2
wra01
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you could email parts@samsung.com as well as technical@samsung.com
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Neilw1234
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Thanks tried both plus many other routes countless times, spoke to them this morning no sign if dc adaptor told them i want a new unit sending out told it will take three weeks minimum - sacked it off requested refund bought new one from currys set up and using two hours including driving there and back buying the kit and setting up - ill never buy direct from *****sung again.

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