Q90R eARC sound disappearing

Ludimali · ‎26-06-2022

Hello I’m am writing to you from Sweden that means I am a EU buyer.

I have three things connected. Everything I need to survive at home.

A TV: Samsung QN95AA 75 TV (it comes with a connect box)

A Soundbar: Samsung HW-Q90R

The PlayStation: Sony PS5

The TV and the Soundbar are connected to the Hdmi eARC and PS5 to the TV hdmi.

Last update on Soundbar is 1012.6 and plug in version 3.1.85. The TV is updated.

THE PROBLEM: example 1: when I watch YouTube the sound works fine and then switch turn on my ps5 and switch the picture to PS5 the sound disappears and I have to turn both ps5 and tv to make sound work on ps5 via Soundbar.

Example 2: If I play something on Netflix and switch to watch something on YouTube the sound disappears and the only way sometimes to get it back is to turn off the Soundbar and turn it back on again.

Example 3: If a play a game on ps5 and the sound works and then turn off the ps5 to watch some YouTube there is no sound. It’s like the sound gets stuck on the sound to ps5. The only way to get back sound is if a turn on the ps5 and the only sound that works is the ps5 sound.

My sound disappears in so many different ways. That it’s a lottery if the sound will work from day to day. It’s kind of a robbery when I’ve payed 1500$ (Soundbar) and 3000$ (TV).

Please help. I am getting tired of this and I am already looking forward for the future to not buy Samsung products.

Members_F7Ipkpm · ‎22-08-2022

I am seeing pretty much exactly the same - I've got the Samsung QN90A TV connected with eARC to a Samsung HW-Q90R soundbar and the sound is dropping when changing inputs. Did you ever resolve this issue?

mroset · ‎26-08-2022

Hi,

We have a Q90R 65 inch Tv / Q90R soundbar / PS5 combo. We sometimes experience the issue that there is no sound when using the PS5 . We've found that the ONLY way to solve this is to remove all power cables from all devices and then reconnect everything.

All other 'soft' approaches did not yield anything positive. Its unclear which of the devices is the culprit here, but more important is that this works as a workaround.

Ludimali · ‎26-08-2022

Hello,

I did call Samsung support and they told me to do a reset on Soundbar. It did somehow solve the issue but gave me a new issue. The sound is so low one the speakers on the q90r. I used to feel to much at 10. Now I’m up at 25 to hear people talking in movie scenes.
I don’t know what to tell you. Fixed or almost fixed. I don’t know if Samsung is capable of making product that actually work with each Other.

Ludimali · ‎26-08-2022

I feel for you. I just don’t think that as a customer we should have to do all this. They should send people to look at it. That’s my opinion. But I will try it out. I think it’s the Soundbar that gets stuck with all The movement with sound it has to switch. That even what the guy in the Samsung customer service said.