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HW-Q90R Disconnects!

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Apprentice

Took delivery of this brand new product on Saturday only to find I'm one of many reporting that it has a fundamental problem. 

 

It disconnects from the Sub and both Rear speakers when it's turned off. Power cycling the Sub and the Rears will reconnect them but this is unacceptable in a product costing £1500.

 

Samsung, please respond and let us know that you're aware of this (unbelievable if you're not) and what action is necessary to make this product function correctly. Either a firmware update or an acknowledgement that we might have a faulty batch and require replacements. 

 

See this link for how widespread this has already become: 

 

https://www.avforums.com/threads/samsung-hw-q90r-soundbar-review-comments.2231672/

 

Please  respond. 

 

 

417 REPLIES 417
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All the issues I have heard to do with firmware seems most are related to using USB to do the firmware update.

 

DONT DO IT USE SMART THJNGS!!!!!!!!

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hi i have the latest software update but lose my connection to the subwoofer and rear speakers every time i switch off ..patience is running out fast.help please

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If you updated throw usb method that's your problem. All the issues I have read, or most are due to updating through usb.

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Try Dizzy Glispie

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New Member

Hello,

 

I'm also having same issues with sub and rears dropping out occasionally. I have latest firmware updates. ID-set helps but after a while it starts disconnecting again

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Well if you used the USB method Therw is your problem. I just leave it on auto update on smartthings and updates automatically in the background.

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Hi, is yours working fine then? If you switch off and turn back on, your rear and sub are already connected via wifi? 

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Navigator

No issues with mine, although my first one was faulty out of the box. Every issue seems people are using USB to do the update, not smart things which is easier abd safer and auto updates seamlessly, firmware and speakers, USB way won't update speaker firmware snart things updates everything 

 

Its a no brainer to use smart things.

 

When I did get mine replaced the manager of the shop bought the replacement over and the subwoofer would not sync, plugged my orginal subwoofer and synced, and yes so mine works well, no issues, even atmos works through tv app.

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