HW-Q90R Disconnects!

[ShiroEd]

Took delivery of this brand new product on Saturday only to find I'm one of many reporting that it has a fundamental problem. 

It disconnects from the Sub and both Rear speakers when it's turned off. Power cycling the Sub and the Rears will reconnect them but this is unacceptable in a product costing £1500.

Samsung, please respond and let us know that you're aware of this (unbelievable if you're not) and what action is necessary to make this product function correctly. Either a firmware update or an acknowledgement that we might have a faulty batch and require replacements. 

See this link for how widespread this has already become: 

https://www.avforums.com/threads/samsung-hw-q90r-soundbar-review-comments.2231672/

Please  respond. 

[Tim58]

Hello sebben0

I run into a problem, my soundbar won't connect to the surround kits, they are from 2 different regions, maybe that's why.

You said that you "Changed the channel and tried 1, 2 and 3 ". Can you please tell me how to do it?

Thanks

[Tim58]

Hello sebben0

I run into a problem, my soundbar won't connect to the surround kits, they are from 2 different regions, maybe that's why.

You said that you "Changed the channel and tried 1, 2 and 3 ". Can you please tell me how to do it?

Thanks

[Leandro Dias]

Comprei uma Samsung Tower t55, uso pouco. Após um ano ela funciona e desliga sozinha, apresenta um erro de PRT. Como corrijo isso? Sou do Brazil