Cannot adjust sub-woofer volume

[CorrsTJ]

I have had two soundbars, a Q700A, and most recently a Q800A.

In each case, I cannot adjust the woofer level up or down, and it sticks at zero.

I follow the instructions, press the 'Woofer' button on the remote, and then use the 'Up' & 'Down' buttons. The 'SW' volume appears on the soundbar, but I cannot adjust it.

I returned the Q700A, and it looks like I will need to do the same for the Q800A. Is there some kind of special way of adjusting the sub-woofer level? I have tried Samsung support, and nothing they have suggested has worked.

[xSteveuk]

Hi,
This page maybe helpful

Subwoofer sound is low

https://www.samsung.com/us/support/troubleshooting/TSG01109875/

[CorrsTJ]

I've been through all those points, and it is point 3 that is the precise issue I am having.

I can adjust other values, such as treble & bass, but you cannot adjust the sub-woofer level.

[Eric7777]

I had same issue. Press and hold the woofer button for 2 seconds. It will display “0” which is the default setting. Then push up from the bottom of the woofer button (it’s sort of like a joystick, it can go up and down) each time you push up the number increases by 1. Hope this helps. 

[Jammocan]

Thanks for letting us know. Bit of boomer. My daughter figured it out right away 😀

[Norman Pearson]

Thank you! This was doing my head in lol 

[Members_LkGIyaL]

Thank you. This worked. First time I've seen a remote button set to adjust in this joystick like way. 

[Leo424]

I have searched high and low for the answer to this problem! Thank you so much! My woofer has been on 0 since I purchased it 😆