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Cannot adjust sub-woofer volume

(Topic created on: 25-06-2022 07:38 PM)
46107 Views
CorrsTJ
Student
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I have had two soundbars, a Q700A, and most recently a Q800A.

In each case, I cannot adjust the woofer level up or down, and it sticks at zero.

I follow the instructions, press the 'Woofer' button on the remote, and then use the 'Up' & 'Down' buttons. The 'SW' volume appears on the soundbar, but I cannot adjust it.

I returned the Q700A, and it looks like I will need to do the same for the Q800A. Is there some kind of special way of adjusting the sub-woofer level? I have tried Samsung support, and nothing they have suggested has worked.

9 REPLIES 9
xSteveuk
Mastermind
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Hi,
This page maybe helpful

Subwoofer sound is low

https://www.samsung.com/us/support/troubleshooting/TSG01109875/
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CorrsTJ
Student
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I've been through all those points, and it is point 3 that is the precise issue I am having.

I can adjust other values, such as treble & bass, but you cannot adjust the sub-woofer level.

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Eric7777
First Poster
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I had same issue. Press and hold the woofer button for 2 seconds. It will display “0” which is the default setting. Then push up from the bottom of the woofer button (it’s sort of like a joystick, it can go up and down) each time you push up the number increases by 1. Hope this helps. 

Jammocan
First Poster
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Thanks for letting us know. Bit of boomer. My daughter figured it out right away 😀

Norman Pearson
First Poster
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Thank you! This was doing my head in lol 

Members_LkGIyaL
First Poster
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Thank you. This worked. First time I've seen a remote button set to adjust in this joystick like way. 

Leo424
First Poster
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I have searched high and low for the answer to this problem! Thank you so much! My woofer has been on 0 since I purchased it 😆 

Gary Butler
First Poster
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Having just purchased a Soundbar, I couldn’t adjust the volume on either the soundbar or the subwoofer using the remote.  Thankfully, your reply solved the problem.  Hopefully, in future Samsung might include better instructions.

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bigfella123
First Poster
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Brilliant thanks, was going to return the soundbar and subwoofer 👍