I have had two soundbars, a Q700A, and most recently a Q800A.
In each case, I cannot adjust the woofer level up or down, and it sticks at zero.
I follow the instructions, press the 'Woofer' button on the remote, and then use the 'Up' & 'Down' buttons. The 'SW' volume appears on the soundbar, but I cannot adjust it.
I returned the Q700A, and it looks like I will need to do the same for the Q800A. Is there some kind of special way of adjusting the sub-woofer level? I have tried Samsung support, and nothing they have suggested has worked.
I've been through all those points, and it is point 3 that is the precise issue I am having.
I can adjust other values, such as treble & bass, but you cannot adjust the sub-woofer level.
I had same issue. Press and hold the woofer button for 2 seconds. It will display “0” which is the default setting. Then push up from the bottom of the woofer button (it’s sort of like a joystick, it can go up and down) each time you push up the number increases by 1. Hope this helps.
Thanks for letting us know. Bit of boomer. My daughter figured it out right away 😀
Thank you! This was doing my head in lol
Thank you. This worked. First time I've seen a remote button set to adjust in this joystick like way.
I have searched high and low for the answer to this problem! Thank you so much! My woofer has been on 0 since I purchased it 😆