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Original topic:

SmartTag+ always shows offline !

(Topic created on: 02-10-2021 10:44 PM)
jkalltheway
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Just bought 2 SmartTag+ tags. They both have been "successfully" registered to my Samsung ID. However, they both show "offline". All permissions granted.  Tried resetting both the tags & re-registering them, pressed the button once, multiple times, long press, etc. Still no luck.

How do I get these to work ?! If BOTH my tags are faulty, then I must be incredibly unlucky !

Needless to say, all this does not inspire any confidence at all.

PS - Meanwhile, my wife bought 2 Apple AirTags and they both took 30 seconds each to unbox & set up. Come on Samsung ! 🤦🏻

(Screenshot attached.)

image
Screenshot


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3 REPLIES 3
ChrisM
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Hi @jkalltheway 

Did you manage to get these connected?

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jkalltheway
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Hi - Thanks for asking.

No.......And I bought 2 more (so 4 in all) and NONE of them showed 'online' after connecting to my Samsung ID.  Quite shameful IMO.

I spoke to Samsung tech team who had no idea and initially proposed a factory reset of my phone !!  That was like being asked to wipe your PC & reset it because your mouse didn't work !  They sort of realised how stupid that sounded and then said that they have escalated my ticket (apparently).  Well, it has been almost 3 weeks now and I haven't heard anything.

I am not holding my breath though.  I returned all the 4 tags+ last week.  (I also am looking forward to receiving my Pixel 6 Pro next week and eventually getting rid of my lacklustre S21 Ultra.)

Good luck to you.

PS - I posted this issue in the Samsung US Community site as well but haven't heard anything from anyone.

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ChrisM
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That's not what we like to hear, @jkalltheway. There's obviously something very strange for this to be happening on 4 different devices, purchased at different times. Please accept our apologies for the experience you've received.

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