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Samsung Find App Ignores Trusted Places Unlike SmartThings Find

(Topic created on: a month ago)
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Veddu
Journeyman
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I've set my home as a trusted location, but I still keep getting "Device Left Behind" notifications for my smarttags2 -even when my smarttag is exactly where it should be. 

What's frustrating is that SmartThings Find has the same Trusted Places feature, and it works much better. It correctly recognizes when a device is in a trusted location, while Samsung Find app just seems to ignore it completely. 

l've tried everything--checking settings, re-adding locations, and ensuring high location accuracy--but nothing fixes it. 

I've seen others experiencing this, Right now, the only reliable option seems to be setting Trusted Places in SmartThings Find and not in samsung find app. But since Samsung Find is supposed to replace smartthings find it is really crucial that it is getting fixed...

5 REPLIES 5
arianwen27
Big Cheese
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I've noticed the same thing... Yes it's annoying
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Veddu
Journeyman
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I have seen a lot of similar posts and no resolution for them yet.. is there anyway this can be reported directly?

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arianwen27
Big Cheese
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Open the app, 3 dots, settings, scroll down, contact us, submit feedback. Kinda the only way to directly tell samsung something is wrong
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Veddu
Journeyman
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Yeah I did and all I got was a generic response about contacting samsung customer support instead. And they weren't more helpful...

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arianwen27
Big Cheese
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Thats a pain. I'm not sure what else you could really do then other than maybe call them and see what happens
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