Samsung Charger Blew Up!

[jasonhassett99]

Hello, I was lying in bed last night, and was about to go to sleep, when I heard a fairly loud bang and saw a massive spark next to me. After turning the lights on I realised that the top of my Samsung charger had blown off completely, and the room now smelt of smoke. I've had this Samsung plug since I got my phone a couple of years ago, and never had an issue. However last night was extremely frightening, and my partner and I struggled sleeping afterwards. I would appreciate if someone could get in contact with me regarding this, as this was a really concerning situation. Thanks in advance, Jason

[StephK1]

I'm sorry to hear about this incident with your charger, @Members_yQlraPI. Please send through a DM with further information to @Sam_UK where one of our moderators will be on hand to help. If you're unsure how to send a DM, please check out the following link: https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm.... 

If you'd prefer to receive support via a different channel, you can also reach out to our Support Teams using the contact details found on the following link: https://www.samsung.com/uk/support/contact/ 

[icecreamremedy]

This happened to me last night at 9.40pm. Blew out all my electricity. Plug top was launched across room and it's all black and burnt. Left me too frightened to sleep in that room as it was right by my head.

[PaulM1]

I'm sorry to read about your experience, @icecreamremedy. We're here to help, so please consult the post above and we (or one of our other Support Teams) will be on hand to assist you further. 

[sade93]

The same thing happened to me yesterday while my toddler was in the room playing! My Samsung fast charger just blew up! Heard a load bang and seen a flash right next to my daughter. She could of been really hurt thank goodness she wasn't. This seems to be regular occurrence from reading these posts. It's really dangerous!

[AtshaamY]

I'm sorry to hear that, @sade93. Please follow our previous post and send us a PM to @Sam_UK.

AtshaamY

[LisaJA1]

 Same thing has happened to me the same charger from new? Has anyone had contact with samsung clearly a fault?

[AndrewL]

@LisaJA1: I'm sorry to hear that you have encountered this issue. If you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be able to get this escalated for you. 

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

[kirkcooke]

My charger done the same thing I literally plugged it in and 10min later heard a loud bang and spark from my socket

[ChrisB_]

I'm sorry to see you've had this experience with your charger, @kirkcooke. This is definitely not something I'd ever expect to happen, and we take matters like this very seriously, so if you are located in the UK or Ireland please send us a Direct Message by going to the @Sam_UK profile page and selecting "MESSAGE".

If you are located outside the UK or Ireland, please contact your local Customer Support team. Many thanks.