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Samsung Charger Blew Up!

(Topic created on: 01-04-2023 11:21 AM)
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jasonhassett99
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Hello, I was lying in bed last night, and was about to go to sleep, when I heard a fairly loud bang and saw a massive spark next to me. After turning the lights on I realised that the top of my Samsung charger had blown off completely, and the room now smelt of smoke. I've had this Samsung plug since I got my phone a couple of years ago, and never had an issue. However last night was extremely frightening, and my partner and I struggled sleeping afterwards. I would appreciate if someone could get in contact with me regarding this, as this was a really concerning situation. Thanks in advance, Jason
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16 REPLIES 16
jasonhassett99
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Please see the charger 20230401_112331_1000004638_1680344613.jpg
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PaulM1
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Hi, @jasonhassett99. Thanks for taking the time to post.

I'm sorry to learn that you've experienced this issue with your charger. This is very unusual indeed, and we take matters of customer safety very seriously. Please can you send a Private Message to Sam_UK by following the steps in the link below, and I or one of the other Mods will be on hand to assist you further?:

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

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Eyad17
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Hi there. The same happened to my wife while at home with the kids. Just a loud bang and the charger was in 2 pieces. I bought a fast charger from Samsung through Amazon for my wife's Z flip 5

e2458616-29b4-47b7-bddc-010b67a51c52.jpg

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AntS
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Hi @Eyad17 ,

 

As PaulM1 mentioned above, are you able to send a PM to our @Sam_UK  account (https://eu.community.samsung.com/t5/user/viewprofilepage/user-id/1716597) with your contact details and any product info (e.g. product model code and serial number if possible)? We'll then be able to escalate it to our colleagues to support you and investigate the matter.

 

Guide on how to send a Private/Direct Message here if you need it: https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...  

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jame-o
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And me
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jame-o
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Very loud explosion/bang pretty scary . Took the electrics out20240223_090050_1000016978_1708678851.jpg
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AntS
Moderator
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Hi @jame-o ,

 

No doubt it was scary. 

 

As we've advised others who've experienced this, can you send a PM to our @Sam_UK  account (https://eu.community.samsung.com/t5/user/viewprofilepage/user-id/1716597) with your contact details and any product info (product model number and serial number if possible). We'll escalate it to our colleagues for you from there.

 

Guide on how to send a Private/Direct Message here if you need it: https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm... 

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jame-o
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This is the plug20240223_150022_1000017018_1708700425.jpg
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jame-o
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This was the device I was charging which fortunately seems unaffected by the surge/bang

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