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Trouble with digital audio output

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First Poster

Hi!

 

I believe I have a defect on my TV.  I bought a soundbar for my Samsung UN50RU71000FXZA. When I try to plug in the digital audio optical cord it does not go in. After watching YouTube tutorials I see that the cover to the port slides in. The cover on my port pulls out. Even with the cover pulled out I cannot plug it in as there is a silver pin blocking the cord from going all the way in. I am assuming the port cover covers the silver pin when pushed in.  Has anyone ever dealt with this defect?  I have attached a gif for reference
ezgif.com-video-to-gif (1).gif

 

1 REPLY 1
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Moderator
Moderator

Hey @Atsan! It would be best to get in touch with the Samsung AudioVisual team about this. They can be reached here: 0333 000 0333.

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