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Network Settings menu times out, cannot fix “invalid MAC address” issue.

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Hi All, 

 

I have a 32 inch smart tv (Model # UN32M4500BFXZA) and I cannot connect it to the internet. I go to the network setting (Settings -> Network-> Open Network Settings) it provides me the options of wired or wireless. When I select wireless, it looks like it's loading but then times out and will not allow me to get to the next screen to enter any information manually. 

Has anyone else experienced this issue? I have read a few posts on here and have reset my internet, my TV, and unplugged my tv, but cannot get to the next screen to try the other fixes. 

Thanks in advance for all the help! 

3 REPLIES 3
AndrewL Moderator
Moderator
@MrSmith91: Sorry to hear that you're experiencing this issue. If you have a smartphone, please try creating a Wi-Fi hotspot (on Android 9 this can be achieved by going to Settings > Connections > Wi-Fi > Tap the 3 dots in the top right > Advanced > Hotspot 2.0), and then attempt to connect to it via Settings > Network > Open Network Settings.

If the issue persists, please go to Settings > Support > Software Update, and check your current software version. If it is below version 1270.7 then please follow the link below and download the current version to a USB stick, which you can then use to update the TV manually: Settings > Support > Software Update > Update Now.
AndrewL Moderator
Moderator
I got the same ***** issue. POS Samsung
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