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Dailymotion app on Smart TV stopped working

(Topic created on: 12-05-2018 05:54 PM)
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Rick17
Explorer
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Hello.
The Dailymotion app on my Samsung Smart TV is not working. I tried today and it freezes while starting up (the video with the spinning wheel). I don't how long has it been like this, because it had been a while since I last time I used the app (some months ago). I've tried reinstalling it but it happens all the same.

Is there anybody in the community who knows how to fix this?

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33 REPLIES 33
dracomilan
First Poster
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Same here. It stopped working at least 1month ago. I guess they are not interested in fixing it. Samsung should remove kt from the app store altoghter.

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ChrisM
SuperStar
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Hi @dracomilan and @Rick17.

 

Have either of you tried a Smart Hub reset on your TV's? Also. could you provide the model code and software version for each TV?

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Rick17
Explorer
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No, I didn't try the reset, because I don't know exactly what it does, and I'm afraid I would loose all my settings, configurations, apps, etc.

 

TV Model: Samsung UE32M5505A
Software version: 1210
Dailymotion App Version: 4.0.1
 Using Wi-fi
 Country: Portugal
 
Where can I see the model code?
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AndrewL
Moderator
Moderator
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Hi @Rick17

Resetting Smart Hub does remove any personal settings and downloaded apps however it can also serve to address any existing software or compatibility issues. I understand that it's not ideal however I'd recommend proceeding with the Smart Hub reset at this point as a troubleshooting step and letting us know if the issue persists.
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khurshid1
First Poster
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Hi, I’m having the same problem. I’ve never used the dailymotion app before but whenever I try it freezes. I have done both a SmartHub reset and later a full reset but it still does not work.

Model Code: UN49M5300

Software Version: T-KTSAKUC-1211.0

AnnieD
Student
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Same problem for me too. I 've just bought a new Samsung ue40mu6102 TV and Dailymotion App does not work at all. The screen becomes black and nothing else happens.

ChrisM
SuperStar
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Hi all.

 

Are all your other apps working OK? Does the problem just seem to be with the Dailymotion app?

Rick17
Explorer
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The other apps are working fine, as far as I can tell.

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Mcd
Journeyman
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My doing the same
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