13-09-2018 11:44 AM - last edited 15-05-2019 04:26 PM by AntS ) in
I have the new Galaxy watch, received on 7th September and after 1 recorded exercise the heart rate monitor is flatlining after 10 minutes.
First walk
First run below
Second recorded walk
I am annoyed as I want to keep track of my heart rate during exercise. I also wonder if this effects the calories burned if it cannot record the heart rate correctly.
This appears to be a common theme for Samsung watches as my husbands S3 did the same, purchased Sept 2017, at the beginning of the year.
04-02-2019 12:55 PM
In Czech republic still nothing. I hope that it comes soon. What version do you have now?
04-02-2019 02:03 PM
@GaryBrett wrote:
@lisafox16- You've got me excited Lisa, could this be 5 months of stress over
I was excited after update and first run as well. However, from the next day on it's the same as it was - no heart rate measurements while working out. Please see pictures of a weightlifting workout and a bike ride.
04-02-2019 03:36 PM - last edited 04-02-2019 03:37 PM
04-02-2019 04:07 PM
@GaryBrett wrote:@lisafox16 - Hmmm, not a great start
Excitement over, didnt track any HR at all
Oh great! I've had no issue's at all but doesn't look like it's fixed it then if everyone else is still having problems!
04-02-2019 05:15 PM - last edited 04-02-2019 05:16 PM
Not good at all.
I've had consistently perfect HR and GPS tracking since the update, but I've been using Gear Tracker, which is excellent, not S Health. Syncs perfectly with Strava, too:
http://apps.samsung.com/gear/appDetail.as?appId=ye0lz9RwA
05-02-2019 09:20 AM
And how can this program help if the watch itself stops and does not measure HR during training?
05-02-2019 10:22 AM
I have dpoken to Samsung this morning and they say my watch needs repairing. The lovely lady I spkke to said its absolutely fixable. I would love to know if anyone else has sent theirs off for repair and what the outcome was.
05-02-2019 11:20 AM
My return with the answer: The fault was not found or incorrectly described 😞
05-02-2019 12:26 PM
So you are left with a watch which doesn't do what its supposed to do?
05-02-2019 01:13 PM
how sad it is, but yes. 😞