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Unable to upgrade software from 7.0

First Poster

Hi, 

 

I have an s8 running 7.0 software but require to upgrade to 8.0 or above for a partuclar work email app to work . 

 

When I try software update through the phone and also smart switch via pc it informs me my phone is up to date (which it isnt).  I can also confirm my phone is not rooted. 

 

Anyone experienced this or have and suggestions? thanks

 

 

1 REPLY 1
Superuser I
Superuser I

May I ask was the phone imported from another country and now being used in another country ?

 

I ask as this is usually the case when updates are not happening.

 

The other reason is that the phone was supplied as part of a mobile phone contract and as such is branded thus reliant on the network it's on to usually test the software before allowing Samsung to push it out.

 

 

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

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