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Fridge freezer fault.

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First Poster

Hi, I have a RL41WGIH fridge freezer. The fridge part is not cooling. I have defrosted the freezer as there was a build-up of ice. The freezer is working fine, but the fridge is not cooling at all and is showing as 19 degrees C. What could the issue be?

 

Cheers.

2 ACCEPTED SOLUTIONS

Accepted Solutions
Pathfinder

Hey @fridgefreezer

Could you completely defrost the unit for 24 hours and then restart this to see if it helps? You'll need to lay plenty of towels down to mop up any water from the ice and  place empty containers in the freezer to collect any water. 

 
Alternatively, we recommend you give us a call so we can have an engineer take a look at this for you. You can reach our Support Team on: 0330 726 7864

 

 

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Highlighted
First Poster

Thanks for the advice. Turns out that it hadn't defrosted fully. There was still ice covering the bottom of the element because the drain hole had blocked. Cheap fix. Thanks

View solution in original post

7 REPLIES 7
ChrisM Moderator
Moderator

Hi @fridgefreezer.

 

Let's check the following:

 

Is the temperature control on the front panel correctly set?

Does sun shine on the appliance or are there heat sources nearby?

Is the back of the appliance too near to the wall?

Pathfinder

Hey @fridgefreezer

Could you completely defrost the unit for 24 hours and then restart this to see if it helps? You'll need to lay plenty of towels down to mop up any water from the ice and  place empty containers in the freezer to collect any water. 

 
Alternatively, we recommend you give us a call so we can have an engineer take a look at this for you. You can reach our Support Team on: 0330 726 7864

 

 

View solution in original post

Highlighted
First Poster

Thanks for the advice. Turns out that it hadn't defrosted fully. There was still ice covering the bottom of the element because the drain hole had blocked. Cheap fix. Thanks

View solution in original post

Pathfinder

No worries, @fridgefreezer. We're glad you got this resolved. Hope you didn't use too much towels! :smileywink:

First Poster

Hello, we bought a Samsung fridge freezer in Lagos, Portugal, in April and it wasn't used until June.  It was very noisy.  After a couple of weeks, and hoping that this constant noise, a loud sort of hum, would settle down and disappear, we called the Samsung Repair Team in Porta Mao in Portugal.  A technician came.  He said there is nothing wrong with the machine and because it has an introvertor the noise being heard is 'normal'.  We have now listened to many fridge freezers of friends and neighbours and none of these machines make a noise.  We suggested the machine was faulty and the technician said "no".  This constant loud noise was normal.  What should we do?

First Poster

Hello,  our fridge freezer is far enough away from the wall as the technician checked this.  There are no other sources of heat sources in the kitchen apart from the cooker.  The sun does not reach the fridge/freezer.  Thank you.

AntS Moderator
Moderator

Hi @lucinda39.

 

If an official Samsung engineer has inspected it, then it does seem like it's operating within normal specification. What's the model code of your fridge freezer? 


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