14-05-2017 04:53 PM in
Hi, I have a RL41WGIH fridge freezer. The fridge part is not cooling. I have defrosted the freezer as there was a build-up of ice. The freezer is working fine, but the fridge is not cooling at all and is showing as 19 degrees C. What could the issue be?
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18-05-2017 02:02 PM in
Let's check the following:
Is the temperature control on the front panel correctly set?
Does sun shine on the appliance or are there heat sources nearby?
Is the back of the appliance too near to the wall?
19-05-2017 11:55 AM in
Could you completely defrost the unit for 24 hours and then restart this to see if it helps? You'll need to lay plenty of towels down to mop up any water from the ice and place empty containers in the freezer to collect any water.
Alternatively, we recommend you give us a call so we can have an engineer take a look at this for you. You can reach our Support Team on: 0330 726 7864.
19-05-2017 06:21 PM in
Thanks for the advice. Turns out that it hadn't defrosted fully. There was still ice covering the bottom of the element because the drain hole had blocked. Cheap fix. Thanks
10-07-2017 11:44 AM in
Hello, we bought a Samsung fridge freezer in Lagos, Portugal, in April and it wasn't used until June. It was very noisy. After a couple of weeks, and hoping that this constant noise, a loud sort of hum, would settle down and disappear, we called the Samsung Repair Team in Porta Mao in Portugal. A technician came. He said there is nothing wrong with the machine and because it has an introvertor the noise being heard is 'normal'. We have now listened to many fridge freezers of friends and neighbours and none of these machines make a noise. We suggested the machine was faulty and the technician said "no". This constant loud noise was normal. What should we do?
10-07-2017 11:48 AM in
Hello, our fridge freezer is far enough away from the wall as the technician checked this. There are no other sources of heat sources in the kitchen apart from the cooker. The sun does not reach the fridge/freezer. Thank you.
10-07-2017 12:38 PM - last edited 10-07-2017 12:38 PM
If an official Samsung engineer has inspected it, then it does seem like it's operating within normal specification. What's the model code of your fridge freezer?
16-09-2020 11:17 PM in
American style fridge freezer
less than 2 years old
Today Fridge temp 3C Freezer temp 8c
second time this £1300 fridge freezer has failed since purchase
I hope this time i get refund for cost of Food which is around £400
Fuming with Samsung
15-12-2020 05:39 PM in
this is our second fridge freezer, last one broke down several times, had to keep switching off so it would defrost, turns out the insulation was gone on it, new one is not even 3 years old arrived with a fault i believe with the ice dispenser, Samsung customer service was a waste of time, had a major breakdown all foods wasted cost £300, then not even 3 years old has another breakdown again all foods wasted and at another cost to us, had to pay for an engineers report to be informed its a manufacture defect because the insulation had all gone porous and is now fit for the scrap heap, seems these appliances are not fit for the purpose they are intended for, i never expected to have to be turning them off so often so they could defrost, i thought they are meant to be frost free, and what do you expect people to do with the food while its defrosting for 24 hrs??? even Samsung expects them to last longer than 3 years when some parts are warranted for 10 years, the customer service with my first purchase was amazing, when it had its first major breakdown they extended the warranty by 5 years, why i purchased another samsung product, this time they don't even want to know and i am nearly 2k out of pocket for a product thats not fit for the intention it was purchased for