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Retrieve Old Backup

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So my phone was playing up, so i backed up all my data to samsung cloud, factory reset the phone, set it up, didnt automatically restore data as i was at university and busy, idk how, but my backup from before resetting the phone wasnt there, it was a newer more recent backup, FROM AFTER THE FACTORY RESET, so i lost all my data except contact, is there anyway to retrieve an old backup?

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AndrewL Moderator
Moderator
@Karti: Sorry to hear that you have experienced this issue. If you go to Settings > Accounts and Backup > Samsung Cloud > Restore Data, is there a drop down arrow below where is says 'Choose a device you want to restore'? If so look for an alternate Galaxy Note 9 backup, tap it and select 'Restore' at the bottom of the page. To prevent future issues please go back to the Samsung Cloud home screen > Tap the 3 dots in the top right > Settings > Sync and Auto Backup Settings > Auto Backup > Deselect any active backup options in here. I hope this helps.
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