Support

Open search

What is going on with eARC update for the soundbar HW-Q90R?

Explorer
yes as I said I had to turn back my xbox to Dolby Digital setting and not Atmos because of the lip sync issue...hundreds of people are mentioning this, I even got in touch with Dolby team and they said they have no fix for this and nothing planned for the future...
Highlighted
Explorer
And what about games,are they having lip sync issues?
Highlighted
Explorer

I've been hearing Earc will fix this but it looks like q90r isn't getting that at all. Samsung are a joke big liars

Highlighted
Apprentice
Im using nvidia shield tv pro and have yet to face any issues. I have the c9 LG tv and the netflix app works way better (sound/image) on the shield.
Highlighted
Explorer

If you are no longer able to use Dolby Atmos audio using the Xbox Netflix App: Uninstall, then reinstall the Xbox Dolby Access App. That fixed this problem for me.

Highlighted
Explorer
unistall, then reinstall the dolby access app.
Highlighted
Apprentice

Yesterday Xbox Dolby Access app got an update and now supports "Dolby Atmos Upmix" which you can activate in the app.

 

Just wondering if that has any impact how it works with Soundbar or through C9?

Highlighted
Explorer
Do I need to pay 15$ for Dolby Access or I can use it for free?
Highlighted
Explorer

@zoric wrote:
Do I need to pay 15$ for Dolby Access or I can use it for free?

no. the home theatre option is free, only the headphone version costs a one time fee. 

Highlighted
Explorer

I have read through this entire thread and it has been very interesting but also disheartening. I bought a Panasonic GZ1000 and the HW-Q90R soundbar together. Neither have eARC bit unlike Samsung, Panasonic has made no promises to add it. I'm still holding out hope that both companies will add this feature via a firmware update but I'm not holding my breath either. 

 

Anyways, I want to let people know about some other issues with this soundbar. The Atmos is great and it sounds very good. However, there are two glaring problems. 1) It does NOT allow Dolby Vision video passthrough from either an Xbox One X or Apple TV 4K. I bought two 8K/48Gbps HDMI cables to rule that out and all settings are set correctly. It simply does not pass through Dolby Vision from my two sources. Thie is very annoying because these are common sources and I bought the GZ1000 specifically for its ability to accept all HDR formats. The fact that Samsung has decided to not include Dolby Vision on a soundbar that is sold independently of their TVs is inexcusable. I don't care if they think theor HDR10+ needs help getting traction. 2) When try passing the signal through my TV to the bar via ARC I get Dolby Vison but also lip-sync issues that the bar's SYNC settings' coarse 25ms adjustment can not fix. So either i get the best video quality or sound quality but not both... This what led me to this forum because eARC should theoretically fix the lip-sync problem. Why this is even an issue with top of the line TVs and soundbars is beyond explanation and not. a eingle sales person or reviewer mentioned these problems during my extensive research before buying these two items. I hope this info helps others make more informed buying decisions.

Top Liked Authors