Watch ultra payment issues

[neenaw1]

When I attempt to make a payment, after selecting the card, the display goes black when the watch gets close to the reader and the payment is unsuccessful. 100% repeatable every time. If there is not a reader close, the screen will stay on regardless of what I do until I turn it off. It is definitely sensing the card reader and turning off the display for some reason.

NFC is enabled Cards are setup properly Same affect for every card This worked flawlessly until recently

Any thoughts?

[Ferenc75]

@neenaw1 are you using Samsung pay or Google pay?

[neenaw1]

Samsung pay . It was working fine

[Ferenc75]

I would suggest to try Google Pay. I have setup Google pay on my Ultra watch and S25U has never problem at all

[neenaw1]

I've had no problems until now.

[AndrewL]

@neenaw1: I'm not too sure what could be causing this to happen. The Watch Ultra does have a feature which turns the screen off when you cover it with your palm or another object, so it is possible that this is being triggered when you hold the watch up to the payment reader. If you head to Settings > Display > Always On Display, and toggle this on, does the issue persist? 

[Ferenc75]

Could you please try the clear cache partition on your watch and then try again after.

https://youtu.be/UJF8rK48zNE?si=wNsdxSiy9FMM2Oz0

[Screaming_Dead]

There is already a thread on this issue https://eu.community.samsung.com/t5/wearables/samsung-pay-wallet-issue/td-p/12269142?src=ShareByUser...
So far nothing has worked although I haven't had a chance to try the always on suggestion. I've cleared the cache partition on my Ultra watch twice and reinstalled the wallet Watch app. The issue definitely started occurring after the April update. I've logged a bug report with Samsung but no response as yet.

[neenaw1]

Mine was working fine until recently. It must be the last update then

[Screaming_Dead]

My Samsung Pay was working perfectly until 1AYCD update. There was a new version of Samsung Pay Watch last week but it didn't help.