Galaxy Watch Ultra - notifications not showing

[MB558]

I've had my new Watch Ultra for a couple of months with no issues. It updated the software last week, now I do not receive pop ups on the watch when I get messages, emails etc. I do get the little orange dot to signal I have a new notification, but no pop up.

I've ensured my settings allow notifications, I've restarted the Bluetooth on both phone and watch, I've done two factory resets, rebooted my phone and had a live chat with a technician from Samsung. Before I book it in for a repair; any ideas?

[GusB]

These are definitely on?

[MB558]

Hi Gus, 100% they are all on.

[GusB]

🤔 feel like there must be a simple fix here 😂 I don't understand it 🫣

[MB558]

I agree. I'm doubting myself, thinking I'm just one click away from resolution, but I can't get away from it's only happened since the software update (watch).

[MB558]

Since my post, I have sent the watch back to Samsung so they can try and diagnose the issue. They cannot find anything wrong with the watch and have sent it back, stating that it may be down to third party apps, network conditions or how the device was being used.
They recommend testing my phone, which is a Galaxy 21 Ultra. There's nothing wrong with the phone and it's just received the upgraded operating system 7.
In summary, it's still not working!

[lfeliperaia]

I'm also having the same problem!
And the notifications are arriving at the watch (when I scroll to the left, it shows the notifications there), however I do not get any vibration or sound that I received new notification.

I've verified all settings as well, allowing all notifications, wrist detection on and off, etc., and nothing seems to solve it. 

Has anyone from Samsung have a solution for this problem? This devalue considerably the Watch for not having this function working properly.

[MB558]

Hi, mine did actually just start working again. No explanation why, but it now works fine.

[Tiger_11]

Sziasztok!

Szerdán vásároltam és is egy Ultrát.

Nekem is hasonló problémám van az órával kapcsolatban. Annyi a különbség, hogy csak az sms értesítés nem jelenik meg a képernyőn, csak a sárga pötty.. az e-mail értesítéssel nincs gond megjelenik a hívás stb.

Természetesen le van frissítve a szofware, be vannak állítva az értesítések. Elvileg párosítva sem kell az órának mivel van benne Esim, de ettől független párosítva van.

Tudnátok valammi érdemi segítséget adni?

Köszönöm

[PaulM1]

Hi, @Tiger_11.

We're here and happy to help, but there's also a Community supporting your region here:

https://eu.community.samsung.com/?category.id=hu&page=1&tab=setting:samsung.featured_topics

For the benefit of our other Community users, this post translates to:

"Hello!

I bought an Ultra on Wednesday.

I have a similar problem with the watch. The only difference is that the text message notification does not appear on the screen, only the yellow dot.. there is no problem with the email notification, the call etc. appear.

Of course, the software is updated, notifications are set. In theory, the watch doesn't need to be paired since it has Esim, but it is paired regardless.

Could you provide some meaningful help?

Thanks"