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Watch 6 offer came without strap

(Topic created on: 08-02-2024 04:46 PM)
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Foosa
Apprentice
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Has anyone had the watch 6 delivered as part of the S24GW code for a free watch 6 classic with an S24 purchase? Mine arrived without a strap in the box. Just a charging lead and watch face.
Anyone had a similar delivery? 
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keith30
Maestro
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Iv'e read on here that the strap comes separately, why, don't ask me it's just crazy!

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keith30
Maestro
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Iv'e read on here that the strap comes separately, why, don't ask me it's just crazy!
Foosa
Apprentice
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Thanks for responding. Guess I'll have to wait before I can use it properly then. Might even make a nice mantle clock for now 😅
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TechZilla
Troubleshooter
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The strap is inside the box with the watch
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Joeeye
Maestro
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Mine came a few days before I received the strap. I bought a metal band anyway, so wasn't a big deal.
Majorj0nny
Pathfinder
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Mine didn't have the watch strap in the box with the watch, but a friend who ordered the same thing had a strap in his box, we both also have a delivery too for the separate straps. I guess I'll get the strap 'eventually' but confusion how some are getting them in the box with the watch?
Foosa
Apprentice
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Yeah, that's odd because you'd think watches would ship with a strap. Thanks for letting me know
PaulM1
Moderator
Moderator
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I can confirm that the package received is intended to be customised for these pre-orders, so the Watch6 received as a free gift for pre-ordering will contain the smartwatch and charging cable. 

The Sports Band will be in a separate box, which might form part of the same delivery (or will arrive separately). 

You can track the full order (should any items be outstanding) by using the steps provided here:

https://www.samsung.com/uk/shop-faq/products-and-orders/can-i-track-the-progress-of-my-order/

Foosa
Apprentice
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Thanks Paul. This makes sense, although was not clear before ordering. Still waiting on the strap, but I can wait as not in any rush to wear the watch